Resume

I have over 15 years of performance testing experience across multiple industries and technologies.  I’m actively involved in each phase of testing from the initial planning session, delivering the performance test plan, writing automated scripts, executing tests, monitoring systems, analyzing results, and delivering the final results.  I’ve written over 200 test scripts using HP LoadRunner, SilkPerformer, shell scripts, and JMeter; and have delivered performance-testing services covering batch, online, web services, terminal services, client-server, and terminal applications.  I’ve used virtualization and mock services to simulate web service responses and setup mock services solutions for clients.  My management experience provides the organization, planning, and reporting skills necessary for successful projects completed on time and on budget.

Delphi-US                                                                                             January 2014 – April 2014

Contractor-Performance Test Lead

• Responsible for performance testing of business critical applications for a database modernization effort.  Responsibilities included holding performance test planning sessions, developing the performance test plan, writing HP LoadRunner automated scripts, executing HP LoadRunner controller scenarios, analyzing the results, and developing the performance test results report.
• Responsible for reporting performance testing status to stakeholders, developing artifacts (performance test plan, performance test scripts, and performance test results), and resolving all issues pertaining to the overall performance testing effort.
• Worked with teams in the United States and Canada to resolve technical issues and successfully complete the performance testing engagement.

Bank of America                                                                                     July 2012 – August 2013

Vice President – Production Support Organization

• Responsible for managing a group of 25 technology professionals to implement stability and performance best practices across the Production Support Organization.  The group worked with project executives, project managers, architects, development groups, and release management to approve/reject the implementation of solutions.  The group supported nearly 200 applications with heterogeneous environments.  The implementation of the best practices increased the overall stability of the production environment.
• Responsible for providing an approval/rejection for software development design reviews, code reviews, and performance testing results prior to production implementation.  Development efforts ranged from bug fixes and full application development to software and hardware modernization efforts.
• Managed remote resources in locations ranging from California to India, with diverse technical backgrounds.  The group initially started with 5 resources in Texas and grew to 25 resources within a year.
• Managed the group’s status on all initiatives to ensure artifacts are delivered on time and on budget in each phase of the SDLC.  Six Sigma, waterfall, and Agile were used across the organization.
• Develop training sessions, forums, and group activities to motivate and educate group members.  Cross training between technologies and project management activities was established to fuel career growth.  Brown bag sessions were setup to answer questions about processes and procedures and to keep members informed of technology updates within the organization.
• Responsible for updating and communicating design and coding best practices across the organization.  Coding best practices covered java, SQL, RPG, .NET C#, and VB .NET.  As the organization adopted new technologies and strategies, the best practices were updated and communicated accordingly.
• Responsible for establishing and maintaining vendor relationships for efficient resource filtering, onboarding, and release.  Worked with vendors to hire contractors and consultants to execute statements of work and support initiative funded projects.  Worked with vendors to release resources ensuring proper off boarding.
• Responsible for managing financial targets, risks, and reporting.  Resource charges to the organization and vendors were managed for each technology project.  Risks were captured, analyzed, and addressed weekly to update estimations, forecasts, and actuals.  Reports and dashboards where generated weekly for executive review.

Bank of America                                                                                    January 2005 – July 2012

Associate Vice President – Mortgage Servicing Technology Performance

• Responsible for delivering performance-testing solutions to organizations within the Legacy Asset Servicing organization.  Responsible for creating performance test plan, creating automated scripts, monitoring servers, executing performance tests, results analysis, and writing the final report.
• Responsible for end-to-end performance testing from the initial client contact to delivering the final performance testing report.  Planning sessions were held to develop the test strategy and start the performance test plan.  Automated scripts were created to simulate production workloads.  Test results were analyzed and performance recommendations were implemented to improve the overall performance and stability of the application and corresponding infrastructure.  The final report was delivered after all success criteria were met.
• Responsible for executing performance tests and resolving all issues found.  HP Performance Center 11 software was used to execute performance tests and capture server metrics with Sitescope and HP Diagnostics.  Performance test scripts were created using HP LoadRunner 11 with the ODBC, RTE, java, web services, Citrix, and web protocols.  Performance issues and recommended solutions were captured in defects using Quality Center 11.  All defects were closed before approval was granted.  JMeter and SoapUI 4.5.1 were also used to create test scripts and execute tests along with virtualization software using LISA and SoapUI MockServices.
• Responsible for managing financial targets, risks, and reporting.  Resource charges to the organization and vendors were managed for each technology project.

International Business Machines                                                          July 2000 – December 2004

Senior I/T Specialist

• Worked in a high pace and demanding environment supporting IBM I/T Global Services specializing in performance testing.  Client expectations were consistently exceeded resulting in contract extensions and larger contracts.
• Conducted performance-testing activities for 30 clients in various sectors ranging from education to health care and banking.  The experience and knowledge gained across the sectors laid a foundation for my career.
• Wrote performance-testing scripts, designed test scenarios and monitored server resources during testing.  Test scripts were written using Mercury LoadRunner, Segue SilkPerformer, and IBM SET.  Test scenarios were created according to the test plan and executed.  Server metrics were captured and analyzed to determine bottlenecks and points of failure.  Recommendations were made to fix issues and tests were repeated until success and exit criteria are met.   Authored and presented final results to stakeholders.
• Conducted client-planning sessions to set scope and create performance test plan.  Worked closely with the clients’ subject matter experts to plan the performance test and create the performance test plan.  Created trust with the client further enhancing IBM’s client relationship.